Back Order Policy
We do our best to keep all items in stock and readily available to ship. If for some reason an item in your order is temporarily out of stock, you will be notified via phone or email. We recommend customers to place an order well in advance for larger quantities as our availability is not guaranteed.
If you have multiple items in your order, you will have the option of having the "in stock" items ship and the "out of stock" items will be backordered for you. You have 2 business days to contact us to revise your order. If not, we will ship the “in stock” items as requested on your order. As soon as the backordered item(s) arrive at our warehouse, it will be shipped and charged a flat shipping fee of $5.00. You can add up to 5 kilos of “color” items to a back order and still only be charged the $5.00 shipping fee. You must notify us to cancel a backordered item, or you will be responsible for sending it back to us and a 15% restocking fee will be applied to your return.
OCR endeavors to maintain a level of inventory that will eliminate the necessity of back orders. However, back orders will occur from time to time due to manufacturers production schedules.
We will notify you of the backorder status and any alternatives available by one of the following methods depending on your shipping choice:
- GROUND SHIPPING: We will call or email you. If there are alternatives available, we will include the information in the email or comment and hold your order for two days, or until we hear from you, whichever is earlier.
- EXPRESS SHIPPING: We will call the number given on your order information. If we are unable to reach you by 2:00 PST, we will ship the order as instructed without the back ordered items.
We ship backordered items as soon as possible after they are received by OCR.
Items received within 30 days of their order date will be automatically shipped with no notification.
Items that have been outstanding beyond thirty days, we will contact you to determine if the item is still desired.
Unless requested otherwise, all backordered items will be shipped UPS Ground.