Ordering Information and Policies

At Olympic Color Rods, we pride ourselves on superior customer service, quality merchandise, and low prices. Our goal is your satisfaction. For your convenience, we offer American Express®, VISA®, MasterCard®, and Discover® credit card payment options; 48-hour shipment of items in stock*; backorders ship upon receipt of goods from the factory, and no restocking charges on merchandise returned within 30 days of purchase.

Ordering Policies

• The minimum order is 1/4 kilogram for rod, 1/2 kilogram for powders or frit.
• Color is priced by actual weight. The weight may vary from your ordered quantity by as much as 1/4 kilo either way. Totals provided in your Order Confirmation are estimates only.
• ORDER CONFIRMATIONS DO NOT INCLUDE SHIPPING AND HANDLING which will be added to the final invoice. Please place a comment on your order if you would like to be notified about shipping charges prior to finalizing your order, include contact information where you may be reached the same day.
• Fax and email orders gladly accepted (Fax: 206-343-2292, email: sales@glasscolor.com).
• Quantity Discounts apply only to glass color.
• We are not responsible for shipping delays resulting from the customer's credit card authorization issues.
• Prices are subject to change without notice.

Payment

• Cash, checks, American Express®, VISA®, MasterCard®, and the Discover Card®. A $30 fee is assessed on ALL returned checks.
• Web orders will show a preliminary authorization on your credit card as a pending transaction, the card will not actually be CHARGED until the order is packed and an invoice is generated. *** This can be problematic in Debit Card use as the pending transaction places a hold on funds and release of the hold by the issuing bank can take three or more business days if the order is delayed or cancelled, therefore WE DO NOT RECOMMEND USE OF DEBIT CARDS FOR WEB ORDERS.***
• Businesses and individuals operating in the State of Washington must provide a Reseller Permit issued by The Washington State Department of Revenue to purchase wholesale.

Shipping

• Items in stock are shipped with 48 business hours* of receipt of order Monday through Friday. Please note that we are not open on weekends.
• For same day shipping on Overnight, Two and Three Day shipping, please call before 1:00 p.m. Pacific Standard Time.
• Shipping and Handling charges are additional.
• *US Postal service orders may have delayed shipping due to special handling requirements.
• Please see Shipping Policies for further information.

Return Policy

• Returns accepted 30 days from date of shipment without a restocking fee. Product must be in original containers with factory labels. Rods must be marked with color number. Damaged goods and unlabeled materials will not be accepted for credit. NO RETURNS AFTER 60 DAYS. NO EXCEPTIONS.
• Returns over 30 days from date of shipment will be assessed a 15% restocking fee. Returns NOT PURCHASED from OCR will be assessed a 30% restock fee or will be returned to the sender at customer expense.
• You must call for a Return Authorization before returning any product. After receiving and weighing your merchandise, Olympic Color Rods will issue a credit towards the credit card used for the order or your next order.
• Please allow two to four weeks for processing.
• If the color you purchase fails the trident seal test with your clear glass, you have 90 days to exchange the color for a REPLACEMENT. Make sure you test each color prior to production. Test samples must be submitted before any return is authorized.

Back Orders

• If an item is back ordered, we will notify you either by email, telephone or by placing a comment on your web order.
• Back orders received within 30 days of the order date will be shipped without notice.
• Shipping charges will be applied when back orders are shipped. OCR has a special back order shipping rate of $5 for back orders shipped domestically up to 15 lbs (UPS Ground Shipping only).